Last updated: August 5, 2026

At Sipnode Coffee, every bag is roasted in small batches and prepared specifically for your order. Because coffee is a fresh, perishable product, our return policy is a little different from many other online stores.

Our goal is simple: if something isn’t right, we want to make it right.

Due to food safety and freshness standards, we cannot accept returns of coffee that has been opened or consumed.

We encourage you to contact us if your order doesn’t meet your expectations. We’ll always do our best to find a fair solution.

If your order arrives damaged, contains the wrong item, or is missing products, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Once we review your request, we’ll work with you on the best solution, which may include a replacement, store credit, or refund when appropriate.

If your tracking information shows your package as delivered but you haven’t received it, please contact us as soon as possible.

We’ll help investigate the shipment with the carrier and guide you through the next steps. Every situation is different, and we’ll do our best to reach a fair resolution.

Because we roast coffee fresh for each order, we begin preparing orders quickly.

If you need to make changes or cancel your order, please contact us as soon as possible.

Once an order has entered production or has shipped, we may no longer be able to modify or cancel it.

Approved refunds are issued to your original payment method.

Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account after it has been processed.

The following items are generally not eligible for return:

We’re a small team, and we genuinely care about every order that leaves our roastery.

If something isn’t right, please reach out before assuming we can’t help. We’d much rather have a conversation and find a solution together.

Email: hello@sipnodecoffee.com

Thank you for being part of the journey.